PROPDin

Privacy Policy

Last Updated: 21 August 2026

Propdin Tech LLP (“Propdin”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

Propdin Tech LLP operates Propdin, a technology platform providing digital solutions, automation tools, CRM functionality, property listing management, brand microsites, marketing tools, AI-powered features and related services for real-estate professionals, developers, brokers, channel partners, agents and businesses.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal data when you visit or use:

  • https://propdin.com/
  • Propdin products and services
  • Propdin CRM
  • Propdin brand microsites
  • Property listing and marketing tools
  • Forms and landing pages operated by Propdin
  • Customer support channels
  • Other services or digital properties that refer to this Privacy Policy

This Privacy Policy is intended to operate consistently with applicable Indian data-protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules and regulations made thereunder, including the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), to the extent applicable and in force from time to time.

1. About Propdin

Legal Entity
Propdin Tech LLP
Brand
Propdin
Privacy & Grievance Contact
Managing Director

Propdin provides technology infrastructure and software tools that help real-estate businesses digitise, automate and manage their property marketing, channel-partner, lead and customer-management activities.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed by Propdin when you:

  • Visit our website
  • Register for a Propdin account
  • Use our CRM
  • Create or manage a brand microsite
  • Create, upload or manage property listings
  • Submit a form or enquiry
  • Request a demo
  • Purchase or subscribe to our Services
  • Communicate with us
  • Use our AI-powered features
  • Connect third-party services or integrations
  • Contact customer support
  • Otherwise interact with Propdin

This Policy does not apply to third-party websites, applications, portals or services that you may access through Propdin. Those services are governed by their own privacy policies and terms.

3. What Personal Data We Collect

Depending on how you use Propdin, we may collect the following categories of personal data.

3.1 Account and Business Information

This may include:

  • Name
  • Business/company name
  • Designation
  • Email address
  • Mobile number
  • Business address
  • City, state and country
  • Login credentials
  • Account information
  • Team/member information
  • Other information required to create or administer your account

3.2 Property Information

If you use Propdin to create or manage property listings, we may process:

  • Property address or location
  • Property description
  • Property type
  • Price
  • Property photographs
  • Videos
  • Amenities
  • Project details
  • Developer information
  • Broker or channel-partner information
  • Listing status
  • Documents uploaded by authorised users
  • Other information entered into the platform

3.3 Lead and Customer Information

Propdin provides CRM and lead-management functionality. Customers may upload or enter information relating to their prospects, buyers, sellers, tenants, investors, channel partners and other contacts.

  • Name
  • Phone number
  • Email address
  • Location
  • Property preferences
  • Budget
  • Enquiry details
  • Lead source
  • Follow-up information
  • Communication history
  • Notes
  • Lead status
  • Other information entered by an authorised Propdin customer or user

Where our customer uses Propdin to process such information, the customer is responsible for ensuring that it has the necessary authority, notices and lawful basis to collect and provide that information to Propdin.

3.4 Payment and Transaction Information

When you purchase Propdin Services, payments may be processed through third-party payment gateways.

  • Transaction ID
  • Payment status
  • Subscription information
  • Amount paid
  • Invoice information
  • Billing information
  • Limited payment-related information provided by the payment provider

We generally do not directly store complete credit-card, debit-card or banking credentials where payment processing is handled by a third-party payment gateway.

3.5 Communications

  • Email communications
  • WhatsApp communications
  • Telephone-related information
  • Support requests
  • Enquiries
  • Feedback
  • Complaints
  • Other information you voluntarily provide

4. Information Collected Automatically

When you visit our website or use our Services, certain information may be collected automatically.

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language
  • Approximate location
  • Date and time of access
  • Pages viewed
  • Referral source
  • Website interactions
  • Session information
  • Device identifiers
  • Error information
  • Security logs
  • Other technical information

We may use cookies and similar technologies to collect some of this information.

5. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve our website, products and services.

Google Analytics may collect information about:

  • Website visits
  • Pages viewed
  • Traffic sources
  • Device and browser information
  • Approximate geographical information
  • User interactions
  • Other website usage information

Google Analytics is provided by Google and its processing may be subject to Google’s own privacy practices and policies.

Where required by applicable law, we will obtain appropriate consent for non-essential analytics technologies.

You can also manage cookies through your browser settings and available Google privacy controls.

6. Cookies

Propdin may use cookies and similar technologies for:

  • Authentication
  • Session management
  • Website functionality
  • Security
  • Preferences
  • Analytics
  • Performance measurement
  • Marketing measurement
  • Other legitimate website purposes

Essential Cookies

These are required for certain website or platform functionality.

Analytics Cookies

These help us understand how visitors use our website and improve our Services.

Preference Cookies

These may remember user preferences and settings.

Marketing or Advertising Cookies

Where used, these may help measure or improve advertising and marketing activities.

You can control cookies through your browser settings. Some functionality may not operate correctly if essential cookies are disabled.

7. How We Use Personal Data

We may process personal data for the following purposes:

Providing Services

  • Create and manage accounts
  • Provide CRM functionality
  • Manage property listings
  • Create and operate microsites
  • Provide marketing tools
  • Provide AI-powered functionality
  • Manage subscriptions
  • Process transactions
  • Provide customer support
  • Perform our contractual obligations

Communications

  • Respond to enquiries
  • Provide service notifications
  • Communicate with customers
  • Provide support
  • Send important account information
  • Communicate about changes to our Services

Product Development and Improvement

  • Improve our software
  • Analyse usage
  • Develop new features
  • Troubleshoot problems
  • Improve user experience
  • Test system performance
  • Develop automation capabilities

Security

  • Protect our Services
  • Detect unauthorised access
  • Prevent fraud
  • Investigate abuse
  • Protect accounts
  • Maintain system integrity
  • Respond to security incidents

Legal Compliance

  • Comply with applicable law
  • Respond to lawful requests
  • Maintain required records
  • Establish or defend legal claims
  • Protect our legal rights

Marketing

Where permitted by applicable law, we may use your information to send:

  • Product updates
  • Offers
  • Newsletters
  • Events
  • Educational content
  • Announcements
  • Other promotional communications

You may opt out of promotional communications at any time.

8. Consent

Where processing is based on consent, Propdin will seek consent in an appropriate manner as required by applicable law.

Consent should be voluntary, specific, informed and unambiguous, with clear affirmative action where required by applicable law.

You may withdraw consent where the processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing undertaken before the withdrawal.

9. AI and Automated Processing

Propdin provides certain AI-powered and automated features.

  • AI-assisted property listing creation
  • AI-generated marketing content
  • Creative generation
  • Text processing
  • Automation workflows
  • Data organisation
  • Recommendations
  • Lead-related automation
  • Personalisation
  • Other AI-enabled functionality

Information submitted to an AI-enabled feature may be processed to provide the requested functionality.

You should not submit sensitive, confidential or unnecessary personal information to an AI feature.

Propdin does not represent that AI-generated content will always be accurate, complete, original or suitable for a particular legal, commercial or regulatory purpose.

10. Public Property Listings

Propdin allows customers to publish property listings and related information through websites, microsites and other channels.

Information intentionally published by a customer may become publicly accessible and may potentially be indexed by search engines or shared through third-party platforms.

Customers are responsible for ensuring that publicly displayed content:

  • Is accurate
  • Is lawful
  • Does not infringe third-party rights
  • Does not disclose confidential information
  • Does not unlawfully disclose another person’s personal data
  • Complies with applicable real-estate and advertising laws

11. Private and Confidential Information

Propdin may provide features that allow customers to maintain information that is intended to remain private or restricted to authorised users.

Customers are responsible for configuring appropriate access permissions and ensuring that confidential information is uploaded only where necessary.

Propdin will use reasonable technical and organisational measures to protect information under its control, but no online system can guarantee absolute security.

12. Sharing of Personal Data

Propdin does not sell personal data as a business practice.

12.1 Technology and Service Providers

  • Cloud hosting
  • Data storage
  • Website infrastructure
  • Analytics
  • AI APIs
  • Email services
  • WhatsApp-related services
  • Payment gateways
  • Security
  • Customer support
  • Software infrastructure
  • Other technology services

12.2 Customer-Directed Integrations

  • Property portals
  • Advertising platforms
  • Social-media platforms
  • Communication services
  • WhatsApp
  • CRM systems
  • Lead sources
  • Other third-party applications

12.3 Legal and Regulatory Requirements

  • Comply with law
  • Respond to legal process
  • Respond to government authorities
  • Investigate fraud
  • Protect users
  • Protect Propdin
  • Protect property or safety
  • Enforce our legal agreements

12.4 Business Transactions

In connection with a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of the transaction subject to applicable law.

13. Data Processors

Propdin may engage third-party Data Processors to process personal data on our behalf.

  • Hosting
  • Cloud infrastructure
  • Storage
  • AI APIs
  • Communications
  • Analytics
  • Payment processing
  • Security
  • Other technology infrastructure

14. International Data Processing

Some third-party service providers used by Propdin may process or store information outside India.

Where personal data is transferred outside India, Propdin will take reasonable steps to comply with applicable requirements relating to such transfers.

15. Data Security

Propdin takes reasonable technical and organisational measures designed to protect personal data against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
  • Other unlawful or unauthorised processing

Measures may include access controls, authentication, encryption where appropriate, monitoring, logging, backups, security controls and other safeguards appropriate to the nature of the information and applicable risks.

In the event of a personal data breach, Propdin will take appropriate steps in accordance with applicable law, including applicable requirements concerning notification and remedial action.

16. Data Retention

We retain personal data only for as long as reasonably necessary for:

  • Providing Services
  • Maintaining accounts
  • Fulfilling contractual obligations
  • Meeting legal requirements
  • Maintaining financial and transaction records
  • Resolving disputes
  • Preventing fraud
  • Enforcing agreements
  • Other legitimate and lawful purposes

17. Your Rights

Subject to applicable law, you may have rights including:

  • Right to access information regarding personal data
  • Right to correction
  • Right to erasure
  • Right to withdraw consent
  • Right to grievance redressal
  • Right to nominate another individual where applicable
  • Other rights available under applicable law

Requests may be submitted by contacting:

hello@propdin.com

18. Grievance Redressal

Data Fiduciary / Entity
Propdin Tech LLP
Grievance Contact
Managing Director
Registered Office
I-732, Ansals Palam Vihar,
Gurgaon – 122017, Haryana, India

We will review and address grievances in accordance with applicable law and our grievance-handling procedures.

19. Children’s Data

Propdin’s Services are primarily intended for businesses and professionals.

We do not knowingly seek to collect personal data from children except where permitted by applicable law and subject to appropriate safeguards.

If you believe that a child has provided personal data to us in circumstances where such collection was inappropriate, please contact us at: hello@propdin.com.

20. Third-Party Websites and Services

Our website and Services may contain links to or integrations with third-party services.

  • WhatsApp
  • Payment gateways
  • AI providers
  • Property portals
  • Analytics providers
  • Social-media platforms
  • Other technology services

Propdin is not responsible for the privacy practices of independent third parties.

21. Marketing Communications

We may send promotional communications where permitted by applicable law.

You may opt out using the unsubscribe mechanism provided in the communication or by contacting:

hello@propdin.com

Service-related communications may continue even if you opt out of promotional communications.

22. Customer Responsibilities

If you use Propdin to process personal data belonging to another individual, you are responsible for:

  • Having appropriate authority to collect and provide the information
  • Providing required notices
  • Obtaining required consent where applicable
  • Using information only for lawful purposes
  • Maintaining appropriate user permissions
  • Protecting account credentials
  • Avoiding unnecessary collection of sensitive information
  • Complying with applicable privacy and data-protection laws

Nothing in this Privacy Policy transfers responsibility for a customer’s independent unlawful collection or use of personal data to Propdin.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be made to reflect:

  • Changes in our Services
  • New technology
  • Changes in business practices
  • Changes in applicable laws
  • Regulatory requirements
  • Other operational requirements

The updated version will be published on this page with a revised “Last Updated” date.

24. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes shall be subject to the applicable jurisdiction of the courts having jurisdiction over Propdin Tech LLP’s registered office, subject to applicable law.

25. Contact Us

Propdin Tech LLP

Website: https://propdin.com/

Registered Office:
I-732, Ansals Palam Vihar,
Gurgaon – 122017, Haryana, India

Privacy & Grievance Contact: Managing Director

Email: hello@propdin.com